Refund Policy
At Raw Glow™ Evil Goods, your satisfaction means everything to us.
We stand behind the quality of our products and want every customer to feel 100% confident in their purchase.
💸 60-Day Satisfaction Guarantee
If you’re not completely satisfied with your purchase, you can request a refund or exchange within 60 days of receiving your order — no questions asked.
We believe in honesty and results, so even if you’ve used part of the product, we’ll still accept your return.
📦 How to Request a Refund
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Email us at info@rawglowskin.co.za with your order number and reason for return.
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Our support team will confirm your request and provide the return address.
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Once your return is received and inspected, your refund will be processed within 3–5 business days.
⚠️ Refund Eligibility
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Refunds apply only to orders placed directly through our official website.
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Returns must be sent back in their original packaging (even if used).
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Shipping costs are non-refundable unless the product arrived damaged or defective.
🚚 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect — contact us immediately at info@rawglowskin.co.za with photos.
We’ll send a replacement or issue a full refund right away.
❤️ Our Promise
We make skincare simple and transparent — and our refund process is no different.
No hidden terms. No waiting months for a response.
Just fair, fast, and friendly service — every time.